Get technical support from engineering teams and the community
If you need Case-based Supporting through DevNet, it's as easy as 1-2-3.
Before reading the rest of the page, make sure you:
A member of your company will need to purchase tickets via the eStore before creating a ticket with the Cisco Developer Support Team. Before you purchase or open new tickets, you must be logged in with your Cisco.com user ID and password. Also make sure your Cisco.com ID is associated to your company.
Determine which API you need assistance with and find it on the Supported Technologies page. If you see “Open Support Ticket” then the API comes with ticket support. If you do not see “Open Support Ticket” then the API does not have ticket support. You can use the forum link to post your question to the forums for assistance.
You must have tickets purchased before you can open a ticket with the Developer Support team. To verify how many tickets you have, go to My Tickets (located under My Profile). On the top right hand side you should see the total number of tickets remaining. If you don’t have any tickets and believe you should have tickets, make sure your Cisco.com ID is associated to the company you work for. Also verify with the company’s primary contact that you have support access. To find your company’s primary contact go to Edit My Company and view the information under Company Details.
In this step, you describe the problem. Keep these guidelines in mind when describing your problem:
You will also receive an e-mail confirming the new ticket and a Cisco Engineer will be in touch with you. Services are available during standard business hours only.