Get technical support from engineering teams and the community
If you need Case-based Supporting through DevNet, it's as easy as 1-2-3.
Before reading the rest of the page, make sure you:
A member of your company will need to purchase tickets via the eStore before creating a ticket with the Cisco Developer Support Team. Before you purchase or open new tickets, you must be logged in with your Cisco.com user ID and password. Also make sure your Cisco.com ID is associated to your company.
Determine which API you need assistance with and find it on the
Supported Technologies page.
You can open a ticket if you see your technology listed or use the forum link to post your question to
the forums for assistance.
You must have tickets purchased before you can open a ticket with the Developer Support team. To verify how many tickets you have, log into DevNet, go to My Support Tickets located under My Account in the top navigation menu on the DevNet home page. On the top right hand side you should see the total number of tickets remaining. If you don’t have any tickets and believe you should have tickets, make sure your Cisco.com ID is associated to the company you work for. Also verify with the company’s primary contact that you have support access. To find your company’s primary contact go to Edit My Company and view the information under Company Details.
In this step, you describe the problem. Keep these guidelines in mind when describing your problem: