Docs /docs/enterprise-chat-and-email Support Technology Collaboration
What can you do with Enterprise Chat and Email APIs?
Interaction REST APIs Build mobile apps and modern web applications Integrate ECE platform with other applications Web Services API for Chat Enable or disable chat button based upon amount of time customer may have to wait for agent Write new custom surveys fo chat sessions to capture additional information Data Adapter Access data from external sources for better routing decisions and reporting Use data from external sources for replies to customers