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Learn how to code with Finesse API

Basic User REST APIs

Jump right into using the Finesse REST APIs in this 15 minute beginner learning lab that walks you through using the basic User REST APIs.

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Basic User REST APIs with XMPP Events

After completing the Basic User REST APIs learning lab, build upon your newly acquired skills and learn how to receive Finesse notifications via XMPP Events.

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Find sample gadgets

Learning Sample Gadget

by Cisco

Demonstrates how to use the User and Dialog objects as well as perform operations such as change User state, place a call, and using a Dialog's CallVariable for a screenpop in an iframe.

Embedded WebApp Sample Gadget

by Cisco

Demonstrates how to display a webpage in a gadget.

Screenpop Sample Gadget

by Cisco

Demonstrates how to create a screenpop into a webpage from data in a CallVariable associated with an inbound call.

External REST API Sample Gadget

by Cisco

Demonstrates how to call an external REST API using in a gadget.

Tropo SMS Sample Gadget

by Brad McAllister

The agent gadget allows agents to send information to callers via SMS. The supervisor gadget is able to view the SMS history for the agents that are part of the teams they supervisor.

Spark Team Announcements Sample Gadget

by Cisco

Demonstrates how to integrate Cisco Spark APIs in a gadget.

Contact Center Express 11.5(1) Sandbox (with Finesse)

Try out the Cisco Unified Contact Center Express Sandbox. Use it to try out the Finesse agent and supervisor desktop, make Finesse REST API calls, or even develop a Finesse custom gadget.

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