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Learn how to code with Finesse APIs

Basic User REST APIs with XMPP Events

Jump right into using the Finesse REST APIs in this 20 minute beginner learning lab that walks you through using the basic User REST APIs and how to receive Finesse notifications via XMPP Events.

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Basic Dialog REST APIs with XMPP Events

After completing the Basic User REST APIs with XMPP Events learning lab, build upon your newly acquired skills and learn how to use the basic Dialog REST APIs with Finesse notifications.

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Find sample gadgets

Learning Sample Gadget

by Cisco

Demonstrates how to use the User and Dialog objects as well as perform operations such as change User state, place a call, and using a Dialog's CallVariable for a screenpop in an iframe.

Embedded WebApp Sample Gadget

by Cisco

Demonstrates how to display a webpage in a gadget.

Screenpop Sample Gadget

by Cisco

Demonstrates how to create a screenpop into a webpage from data in a CallVariable associated with an inbound call.

External REST API Sample Gadget

by Cisco

Demonstrates how to call an external REST API using gadgets.io.makeRequest() in a gadget.

CUIC Sample Gadget

by Cisco

Demonstrates how to create a gadget that displays a CUIC permalink in an iframe.

Spark Team Announcements Sample Gadget

by Cisco

Demonstrates how to integrate Cisco Spark APIs in a gadget.


Contact Center Express 11.6(1) Sandbox (with Finesse)

Try out the Cisco Unified Contact Center Express Sandbox. Use it to try out the Finesse agent and supervisor desktop, make Finesse REST API calls, or even develop a Finesse custom gadget.

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