What is Jabber Guest?

Cisco Jabber Guest enables organizations using Cisco Unified Communications Manager (UCM) and Cisco Expressway to connect with remote visitors (guests) through their website or mobile application using instant-on, real-time voice and video. Guests simply click a URL, website link, or mobile application to start the interaction. Build these capabilities into your website or mobile application with the included SDKs, or use the Jabber Guest client experiences.

Features and Capabilities

Cisco Jabber Guest offers many features and capabilities, and it applies to several different use cases. Uses can range from one-time interactions with customer service or sales departments, including remote experts, to general-purpose, frequent interactions with customers, partners, and suppliers.

Expand Business Reach and Cut Costs
With Cisco Jabber Guest, organizations can expand their business reach and reduce costs through more intimate and effective customer interactions. They can offer simple, lightweight browser and mobile video calls to customers, partners, and associates, as well as corporate users.

Streamline the User Experience
Organizations can also help streamline the user experience with instant, real-time communication that is as easy as opening a webpage. Guest users do not require an account, password, or registration.

Protect Investments and Simplify Upgrades
This solution helps protect investments and simplify upgrade paths by building upon Cisco Unified Communications, collaboration, and video investments. Cisco Jabber Guest is designed to use web advancements such as HTML5 and upcoming standards such as WebRTC.

Offer Standards-Based Communications
With this solution, organizations can provide standards-based voice and video communications. Use installed corporate Cisco communications and security infrastructure. No parallel infrastructure is required

Specifications at a Glance

Required Solution Components

• Cisco Expressway product line
• Cisco Unified Communications Manager
• Endpoints reachable through Cisco Unified Communications Manager
• Jabber Guest components, including mobile application, desktop browser experience, Web SDK, mobile SDK, and server virtual machine

Key Features for Guests

• Simple, registration-free access
• Windows support using Internet Explorer, Chrome and Firefox
• Mac support using Safari, Chrome and Firefox
• iOS devices using native applications (Cisco app in App Store or custom integrations)
• Android devices using native applications (Cisco app in Play Store or custom integrations)
• Point-to-point video
• Point-to-many video (videoconference)
• The ability to see themselves before going live on video
• In-call control through a keypad
• The ability to "mute" video, audio or both
• The ability to see themselves as well as call recipient
• The ability to see screen content shared by call recipient
• The choice of camera and audio device