SocialMiner Product Name Change

Starting 12.5(1), SocialMiner has been renamed to Customer Collaboration Platform. The software and the developer documentation is now available under Unified Contact Center Express. All behavior and functionalities of the product remain the same.

Customer Collaboration Platform

Cisco Customer Collaboration Platform is the gateway to enable next-generation digital channels in Cisco Contact Center solutions. Customers can integrate Customer Collaboration Platform to bring web chat, email, multichannel tasks and more using out-of-box feature capabilities as well as a powerful set of APIs.

Test your code in a Customer Collaboration Platform Sandbox The Customer Collaboration Platform Sandboxes are a Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The Customer Collaboration Platform Sandboxes provides a developer with an environment to design, develop and test custom applications using the Customer Collaboration Platform RESTful APIs. VIEW ALL https://developer.cisco.com/docs/contact-center-express/#!sandbox _blank /images/Contact_Center_Express_12.5_SU1.png Contact Center Express 12.5(1) SU1 Sandbox (with Customer Collaboration Platform) https://devnetsandbox.cisco.com/RM/Diagram/Index/e3c71553-3915-46a3-a37f-8fc837b425d3?diagramType=Topology _blank Contact Center Express 12.5(1) SU1 Sandbox Try out the Cisco Unified Contact Center Express Sandbox that includes Customer Collboration Platform. Use it to try out the Customer Collaboration Platform REST APIs. Reserve it now https://devnetsandbox.cisco.com/RM/Diagram/Index/e3c71553-3915-46a3-a37f-8fc837b425d3?diagramType=Topology _blank button btn-primary btn-lg-wider Questions? We are here to help. Bring your questions to the Customer Collaboration Platform community! Engage, collaborate and share with your fellow experts in the developer forum. https://pubhub.devnetcloud.com/media/dna-center/site/images/cdna-background@2x.png Join the discussion https://community.cisco.com/t5/forums/filteredbylabelpage/board-id/j-disc-dev-contact-center/label-name/socialminer button btn-lg-wide btn-outline-white