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Technical Overview

Not sure SocialMiner is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.

Cisco SocialMiner is a social media customer care solution. Cisco SocialMiner can search/capture customer postings on the social web, filter them for relevance, and assign them to queues that are serviced by social media customer care professionals. Cisco SocialMiner will track posts and responses as well as provide metrics on the actions associated with this work.

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Even after you have mastered the basics, Cisco SocialMiner Developer Center still has more to give.Access a variety of resources to help you utilize this technology

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Code All Code
  • 19 May 2017: Example illustrating a proactive customer-side proactive live chat with Cisco Unified CCX web chat via Cisco SocialMiner.
  • 9 January 2017: A sample application to export chat transcripts (in bulk) from a SocialMiner server using RESTful APIs.


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