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Getting Started

Customers

Smart Net Total Care (SNTC)

If you are a Cisco Smart Net Total Care (SNTC) customer, you are entitled to access the Cisco Support APIs.

Partners

Partner Support Services (PSS)

If you are a Partner Support Services (PSS) partner, you are entitled to access the Cisco Support APIs.

Cisco Support API Web Services

REST

Automated Software Distribution

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Provides software information and download URLs to assist you in upgrading your device/application to the latest version.

REST

Bug

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Provides access to Cisco defects (bugs) information.

REST

Case

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Provides access to Cisco Support Case information.

REST

EoX

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Provides access to Cisco EoX product data.

REST

Product Information

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Provides access to Cisco product information associated with device serial numbers or product IDs.

REST

Serial Number to Information

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Provides access to Cisco information associated with device serial numbers.

REST

Service Order

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Provides access to Return Material Authorization (RMA) information.

REST

Software Suggestion

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Provides access to Cisco suggested software based on stability, longevity, adoption rate and other factors for a growing list of Cisco products.

REST

Trends

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Provides access to aggregate and contextual Trends information related to Cisco bugs, webpages, software downloads and product IDs (PIDs) present in either Cisco Support Cases or Cisco Support Website.

Cisco Support API Community

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