How to gather Dr.Watson Logs

Dr. Watson is a program invoked by Windows 2000 when a serious problem occurs that is not handled by Cisco Unity. When Dr. Watson is invoked, a dialog box appears containing an error message, for example, "Dr. Watson encountering an error in the AvCsMgr.exe process." Dr. Watson errors may occur in other processes such as Tapisrv.exe, or Dlgc_srv.exe.

To Obtain a Dr. Watson Log

Step 1 When a Dr. Watson error occurs, make a copy of the file Winnt\Drwtsn32.log .

Step 2 Before you attempt to reproduce the problem, from a command prompt,enter drwtsn32 and press Enter .

Step 3 In the Number of Instructions field, enter 50 .

Step 4 In the Number of Errors to Save field, enter the number of errors you want to record. The default is 10.

Step 5 Under Options, confirm that the Dump All Thread Contexts, Append to Existing Log File, Visual Notification , and Create Crash Dump File check boxes are checked.

Step 6 Click OK to close the dialog box.

Step 7 Reproduce the problem.

Step 8 Make a copy of the file Winnt\Drwtsn32.log.