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HTML, JavaScript

HTML Task Sample Application

by Cisco

The HTML Task sample is an example of using the SocialMiner Task API from JavaScript.
This sample uses both GET and POST methods to initiate tasks, the GET to poll for task status, and using DELETE to cancel tasks.

CCE Script

Sample ICM Script

by Cisco

The sample script is an example on how to script muti-channel routing and queuing.

JavaScript

Finesse Task Management Gadget

by Cisco

The Task Management Gadget illustrates how to use the Finesse Task Routing JavaScript APIs such as logging in and out, changing state and accepting tasks.


PCCE 11.5 Sandbox

The PCCE sandbox has been preconfigured for you to jump into using Task Routing! Use it to try out various Task Routing REST APIs via SocialMiner and Finesse. There is even a Task Routing Finesse sample gadget and a SocialMiner form to send tasks!

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Explore Task Routing components

SocialMiner

SocialMiner provides the ability to submit multichannel tasks to Contact Center Enterprise and poll the status of individual tasks.

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Finesse

Finesse provides the ability to manage agent states for individual multichannel media and the ability handle the multichannel tasks just like how it can handle voice calls.

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