Task routing interface enables Cisco's Contact Center Enterprise customers to easily integrate their mobile or web-based multichannel applications with CCE's dynamic routing engine, queuing mechanism and flexible reporting. This along with Cisco’s Context Service will help customers create a seamless Omnichannel experience for their customers interacting across voice and other digital non-voice channels of communication.
This sample uses both GET and POST methods to initiate tasks, the GET to poll for task status, and using DELETE to cancel tasks.
The sample script is an example on how to script muti-channel routing and queuing.
Task Routing Sandbox is the Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The Task Routing Sandbox provides a developer with an environment to design, develop and test using the Task Routing RESTful APIs.
The PCCE sandbox has been preconfigured for you to jump into using Task Routing! Use it to try out various Task Routing REST APIs via SocialMiner and Finesse. There is even a Task Routing Finesse sample gadget and a SocialMiner form to send tasks!
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SocialMiner provides the ability to submit multichannel tasks to Contact Center Enterprise and poll the status of individual tasks.
Finesse provides the ability to manage agent states for individual multichannel media and the ability handle the multichannel tasks just like how it can handle voice calls.
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