Task Routing - Cisco DevNet

Task Routing for Contact Center Task routing interface enables Cisco's Contact Center Enterprise customers to easily integrate their mobile or web-based multichannel applications with CCE's dynamic routing engine, queuing mechanism and flexible reporting. This along with Cisco's Context Service will help customers create a seamless Omnichannel experience for their customers interacting across voice and other digital non-voice channels of communication. /images/Task-Routing-Hero-Banner-2800x979.jpg Learn more /docs/task-routing _blank button btn-lg-wide btn-outline-white Find Task Routing sample code and scripts HTML Task Sample Application https://d1nmyq4gcgsfi5.cloudfront.net/fileMedia/59361771-e593-423d-a7f5-f8c057dbe20f/task-html-sample-11.5.1.zip _blank The HTML Task sample is an example of using the Customer Collaboration Platform Task API from JavaScript. This sample uses both GET and POST methods to initiate tasks, the GET to poll for task status, and using DELETE to cancel tasks. HTML, JavaScript Sample ICM Script https://d1nmyq4gcgsfi5.cloudfront.net/fileMedia/bf46f14b-05e2-47d5-a243-a6ffb627e129/TaskRoutingScript.icms _blank The sample script is an example on how to script muti-channel routing and queuing. CCE Script Finesse Task Management Gadget https://github.com/CiscoDevNet/finesse-sample-code/tree/master/TaskManagementSampleGadget _blank The Task Management Gadget illustrates how to use the Finesse Task Routing JavaScript APIs such as logging in and out, changing state and accepting tasks. JavaScript Test your code in a PCCE Sandbox Task Routing Sandbox is the Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The Task Routing Sandbox provides a developer with an environment to design, develop and test using the Task Routing RESTful APIs. View all /docs/task-routing/#!sandbox _blank /images/PCCE_12.6.png PCCE 12.6 Sandbox https://devnetsandbox.cisco.com/RM/Diagram/Index/f1915479-af3e-4f77-84c6-4eb5cae2f6d9?diagramType=Topology _blank PCCE 12.6 Sandbox The PCCE sandbox has been preconfigured for you to jump into using Task Routing! Use it to try out various Task Routing REST APIs via SocialMiner and Finesse. There is even a Task Routing Finesse sample gadget and a SocialMiner form to send tasks! Reserve it now https://devnetsandbox.cisco.com/RM/Diagram/Index/f1915479-af3e-4f77-84c6-4eb5cae2f6d9?diagramType=Topology _blank button btn-primary btn-lg-wider

Explore Task Routing components

Customer Collaboration Platform Customer Collaboration Platform provides the ability to submit multichannel tasks to Contact Center Enterprise and poll the status of individual tasks. Learn more

Finesse Finesse provides the ability to manage agent states for individual multichannel media and the ability handle the multichannel tasks just like how it can handle voice calls.. Learn more Questions? We are here to help. /pubhub/img/support-ticket.png /site/support _blank GET SUPPORT NOW Developer Support Login to Cisco DevNet to purchase a developer support ticket for one-on-one assistance from a Cisco engineer. /pubhub/img/support-forum.png https://community.cisco.com/t5/forums/filteredbylabelpage/board-id/j-disc-dev-contact-center/label-name/contact%20center%20task%20routing _blank JOIN THE DISCUSSION Task Routing Community Bring your questions to the Task Routing community! Engage, collaborate and share with your fellow experts in the developer forum.