CUCM Silent Monitoring-Recording
Unified CM Silent Monitoring/Recording Supported Device Matrix
Last update 5/30/2017
|
Device/Phone Model |
SCCP |
SIP |
Device-based
(built-in-bridge) |
Device-based
(built-in-bridge) |
Gateway-based RTP-Unencrypted Media |
Automatic Recording |
Silent Selective Recording |
User Selective Recording
|
Remarks |
|---|---|---|---|---|---|---|---|---|---|
|
Analog Phone |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 12 S |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 12 SP |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 30 SP+ |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 3905 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 3911 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 6901 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 6911 |
XX |
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
|
Cisco 6921 |
XX |
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
|
Cisco 6941 |
XX |
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
|
Cisco 6945 |
XX |
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011. |
|
Cisco 6961 |
XX |
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 7.1(3) requires Dec 2009 firmware update 8.5(4) |
|
Cisco 7811 |
|
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 7821 |
|
XX |
Requires SIP firmware 10.1(1) |
Requires SIP firmware 10.1(1) |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 7841 |
|
XX |
Requires SIP firmware 10.1(1) |
Requires SIP firmware 10.1(1) |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 7861 |
|
XX |
Requires SIP firmware 10.1(1) |
Requires SIP firmware 10.1(1) |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 7902 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7905 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7906 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7910 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7911 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7912 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7914 Sidecar |
XX |
|
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7915 Sidecar |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7916 Sidecar |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco CKEM Sidecar |
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
|
Cisco 7920 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7921 |
XX |
|
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
CUCM 6.0(1) requires Aug 2008 firmware update |
|
Cisco 7925 & 7925-EX |
XX |
|
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7926 |
XX |
|
Requires UCM 7.0(1) or later |
Requires UCM 7.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7931 |
XX |
|
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7935 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7936 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7937 |
XX |
|
Requires UCM 6.0(1) or later |
No |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
Requires March 2010 firmware update 1.4(1) |
|
Cisco 7940 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7941 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7941G-GE |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7942 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7945 |
XX |
XX |
6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7960 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 7961 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7961G-GE |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
End of Software Maintenance Release 2009 |
|
Cisco 7962 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7965 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7970 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
End of Software Maintenance Release 2009 |
|
Cisco 7971 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
End of Software Maintenance Release 2009 |
|
Cisco 7975 |
XX |
XX |
Requires UCM 6.0(1) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco 7985 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco 8811 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.6(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 8821 |
|
XX |
Requires SIP firmware 9.3(2) or later |
Requires SIP firmware 9.3(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SIP, Device-based only |
|
|
Cisco 8831 |
|
XX |
Requires SIP firmware 9.3(2) |
Requires SIP firmware 9.3(2) |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SIP, Device-based only |
|
|
Cisco 8841 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.6(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 8845 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.6(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 8851 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.6(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 8861 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.6(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 8865 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.6(2) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
Cisco 8941 |
XX |
XX |
Requires UCM 7.1(5) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011. |
|
Cisco 8945 |
XX |
XX |
Requires UCM 7.1(5) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
Requires firmware 9.1(2) or later. SIP support in 9.2(1) in July 2011. |
|
Cisco 8961 |
|
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 8.0(1) requires March 2010 firmware update 9.0(2) |
|
Cisco 9951 |
|
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 8.0(1) requires March 2010 firmware update 9.0(2) |
|
Cisco 9965 |
|
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 8.0(1) requires March 2010 firmware update 9.0(2) |
|
Cisco 9971 |
|
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.0(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 8.0(1) requires March 2010 firmware update 9.0(2) CUCM 10.0(1) requires firmware update 9.4.1 |
|
Cisco DX650 |
|
XX |
Requires UCM 7.1(3) or later |
Requires UCM 8.5(1) or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
CUCM 10.0(1) requires firmware update 10.1.1 |
|
Cisco DX70 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.5(1) or later |
NA |
Yes |
Yes |
NA |
|
|
Cisco DX80 |
|
XX |
Requires UCM 8.5(1) or later |
Requires UCM 8.5(1) or later |
NA |
Yes |
Yes |
NA |
|
|
Cisco E20 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco EX60 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco EX90 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco CTS 500 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco CTS 500-32 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco CTS (all other device models) |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco ATA 186 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco ATA 187 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco ATA 188 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco IP Communicator |
XX |
XX |
Requires CIPC v7.0(1) or later |
No |
Requires UCM 10.0(1) or later |
Yes |
Yes |
SCCP, Yes |
|
|
Cisco Jabber for Windows - Softphone Mode |
|
XX |
Requires Jabber for Windows 9.2 or later |
Requires Jabber for Windows 9.2 or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Jabber for Windows - Extend/Connect Mode |
NA |
NA |
NA |
NA |
Requires Jabber for Windows 9.2 or later and UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Jabber for Windows - Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
Cisco Jabber for Mac - Softphone Mode |
|
XX |
Requires Jabber for Mac 9.2 or later |
Requires Jabber for Mac 9.2 or later |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Jabber for Mac - Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
Cisco Jabber for iPad (Wifi-only) |
NA |
NA |
Yes |
Yes |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Jabber for iPhone |
NA |
NA |
Yes |
Yes |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Jabber for Android |
NA |
NA |
Yes |
Yes |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Unified Personal Communicator - Softphone Mode |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco Unified Personal Communicator - Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Softphone Modes |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync -Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
Cisco Unified Communications for RTX (CUCRTX) -Softphone Mode |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
Cisco Web Communicator for Wx Social -Softphone Mode |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Cisco Web Communicator for Wx Social - Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
Cisco Unified Communications Integration for WebEx Connect -Softphone Mode |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode |
NA |
NA |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
Refer to the device model under remote control to determine support. |
|
VGC Phone |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
VG224 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
VG248 |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
CTI Port |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
CTI Remote Device (Extend & Connect) |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes |
|
|
CTI Route Point |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
CTI Route Point (Pilot Point) |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
ISDN BRI Phone |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Carrier Integrated Mobile |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
IMS Client |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
No |
|
|
Mobile Communicator |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
NA |
Not a supported device |
|
Nokia S60 |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes via DTMF |
|
|
Remote Destination Profile (Single Number Reach) |
NA |
NA |
NA |
NA |
Requires UCM 10.0(1) or later |
Yes |
Yes |
Yes via DTMF |
|