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Technical Overview of Cisco CCXS

Not sure is Cisco CCXS right for you and your organization? The technical overview describes the basics: how to use , where it fits in the architecture, and some requirements.

Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, and chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

About Unified CCX Editor

The Cisco Unified CCX Editor is a visual programming environment for creating telephony and multimedia application scripts. You can use the Cisco Unified CCX Editor on any computer that has access to the Cisco Unified CCX server.

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Documentation Table of Contents

UCCS Scripting & Dev Vol 2 Editor Step Reference 7.0(1).pdf
  • 12 Dec 2008: Describes each individual step in the CCX Editor palettes

  • No blogs available
UCCX Reporting Admin & Developer Guide 7.0(1).pdf
  • 12 Dec 2008: Explains CCX historical reports & assists in creating custom reports

UCCX Scripting & Dev Vol 1 Getting Started with Scripts 7.0(1).pdf
  • 12 Dec 2008: Overview of UCCX & CCX Editor web interface


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