Get Started with CVP

Ramp up with CVP in no time with our quick start guide. In 5 easy steps, we'll have you up-to-speed on everything you need to know to develop products.

Technical Overview of CVP

Not sure CVP is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.

Customer Voice Portal provides the capability for customers and partners to create their own custom Plug-ins and Elements for use within the Unified Call Studio, VXML Server, and Call Services Universal Edition products. They appear and operate just like components built-into the software. This capability is useful for a variety of reasons, for example:

  • Creating Elements to automate more complex tasks, like interfacing to customer-specific back-end systems
  • Creating Say It Smart Plug-ins to manipulate and transform audio and text-to-speech from one format or language to another (e.g., Product IDs to proper product names)
  • Creating Elements for professional services use to accelerate projects or for resale to Customer Voice Portal users

Review the Get Started Guide

This guide includes installation and configuration instructions, plus developer success stories.

Browse Documentation

Download a Sample Application

This sample shows how Cisco CVP Developer Center can service business objectives and customer needs.

Browse Code

Learn More

Even after you have mastered the basics, Customer Voice Portal (CVP) Developer Center still has more to give.

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Documentation Table of Contents

Java Doc for CVP 9.0(1) API
  • 8 Nov 2012:┬áThis document is the API Specification for CVP...
JavaDoc for CVP API.zip
  • 21 Aug 2008: This document is the API Specification for CVP...

Code All Code

Sample Configurable Elements.zip
  • 11 Jun 2008: Contains sample Java source code for a variety...
Leading Zeros Time Input Format Sample.zip
  • 11 Jun 2008:┬áThis sample Say It Smart plugin extends the...
Java Code Templates.zip
  • 11 Jun 2008: contains Java templates for all situations...

Community

Get help from the peers on the Cisco Customer Voice Portal Developer Center Community.

Contact Center

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