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Technical Overview of Cisco JTAPI

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Cisco CallManager exposes sophisticated control of the integrated telephony platform via its Computer/Telephony Integration (CTI) APIs. These APIs allow custom applications to register interest in CallManager device call events, and take full control of those devices to make, take, transfer, end calls, etc. Applications may monitor or control Cisco IP Phones, create and register 'soft' phone ports (CTI Ports) which provide media streaming capabilities, and manage CTI Route Points to queue and distribute high-volume incoming calls..

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Documentation Table of Contents

9.1(1) JavaDocs Interface
  • 8 Jan 2013: Includes diagrams, name spaces, attributes, code examples, and...
9.1(1) Cisco Unified Communications...
  • 8 Jan 2013: Provides overview, new and changed information, interface features, code...
9.0(1) Cisco Unified Communications...
  • 26 Aug 2012: Provides overview, new and changed information, interface features, code...

Code All Code

Configure Outlook to receive Blog Messages.pdf
  • 22 Jul 2011: Illustrates how to configure Microsoft Outlook...
Unified CM 8.6.x CTI Improvements.pptx
  • 18 Jul 2011: Details regarding improved overall CTI...
Cisco Unified CM CTI Update for Releases 7.1(2) & 7.1(3).pdf
  • 19 Feb 2010: Cisco Technology Developer Partner Only...


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