Cisco SocialMiner is a social media customer care solution. Cisco SocialMiner can search/capture customer postings on the social web, filter them for relevance, and assign them to queues that are serviced by social media customer care professionals. Cisco SocialMiner will track posts and responses as well as provide metrics on the actions associated with this work.
Documentation Table of Contents
- 09 Dec 2014:
- 04 June 2014:
- 13 Dec 2013:
- 31 Jul 2012: Developer guide for Cisco SocialMiner Release...
- 30 Nov 2011: Developer guide for Cisco SocialMiner Release...