Get Started with Cisco UCCXCTI

If you are a Cisco Partner prepared to go through Interoperability Verification Testing on your UCCX CTI app, learn how to get started with UCCX CTI.

Technical Overview of Cisco UCCXCTI

Not sure Cisco UCCXCTI is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.

The Cisco Contact Center Express Computer Telephony Integration Protocol (UCCXCTI) provides for Cisco partners to develop custom 3rd party agent and supervisor softphone applications similar to what is provided by the Cisco Agent Desktop (CAD). Applications using this TCP/IP socket based message protocol can receive event information for Unified CCX agents and calls and can provide agent and call control. In addition, applications can receive configuration information as well as statistics information on a realtime basis.

Review the Get Started Guide

Learn what is required to download or further develop with UCCX CTI Protocol

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Even after you have mastered the basics, UCCXCTI Developer Center still has more to give.

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Documentation Table of Contents

UCCX CTI Protocol Guide v10.5(1)
  • 11 Jun 2014: UCCX CTI Protocol Guide v10.5(1)
UCCX CTI Protocol Guide v10.0(1)
  • 20 Dec 2013: UCCX CTI Protocol Guide v10.0(1)
UCCX CTI Protocol Guide v9.0(1)
  • 16 May 2013: UCCX CTI Protocol Guide v9.0(1)
UCCX CTI Protocol Guide 701.pdf
  • 24 Oct 2012: UCCX CTI Protocol Guide version 7.0(1)

Code All Code

UCCX CTI Sample.zip
  • 21 Jul 2008: UCCX CTI Sample provided "as-is"

Community

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Contact Center

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