How to open a case

Developer support tickets are no longer available for purchase as of April 30, 2022. Existing developer support tickets will be honored through their expiration dates. Please see our Terms of Service for more information.

Before reading the rest of the page, make sure you:

Opening a Support Case

Step 1. Identify type of API support

Determine which API you need assistance with and find it on the Supported Technologies. You can open a ticket if you see your technology listed or use the forum link to post your question to the forums for assistance.

Step 2. Open a ticket

In this step, you describe the problem. Keep these guidelines in mind when describing your problem:

  1. Navigate to the Support landing page
  2. Select Open a Ticket button (assuming your account has tickets available)
  3. Case Subject: Include a meaningful case subject that states the problem accurately.
  4. Description: Describe the problem and symptoms (only one per support case). Include a history of the problem and any troubleshooting steps you completed. Include software versions and types of equipment.
  5. Choose a technology: Choose the technology for your support request. Click here for a list of supported technologies. Please note that several technologies are supported by forums only. If you do not see your technology listed here, go to https://communities.cisco.com/community/developer to post a question.
  6. Cisco Product: Identify the Cisco product you are using.
  7. Cisco Product Version: Identify the Cisco product you are using.
  8. Code or Log Sample: Provide any additional code or log samples that will help us with your issue.
  9. CC emails: Add email CC to the ticket.
  10. Attachments: Attach files that would help troubleshoot the issue.
  11. Click on the Submit button.
  12. You should now see a ticket confirmation screen with a ticket #
  13. You will also receive an e-mail confirming the new ticket and a Cisco Engineer will be in touch with you. Services are available during standard business hours only.

Technologies we support

Collaboration

Collaboration Call Control:

  • CURRI
  • JTAPI
  • TAPI
  • UC Express Services Interface (UCXSI)
  • UC Gateway Services
  • Unified Communications Manager SIP (SIP)
  • Unified Presence (CUP)
  • Voice Gateway API
  • WebDialer

Collaboration Endpoints:

  • DX Series
  • Extension Mobility API (EMAPI)
  • IP Phone Services (IPPS)
  • UC Accessory Manager
  • Jabber

Collaboration Management:

  • AXL
  • Cisco Emergency Responder (CER)
  • PAWS
  • UC Manager Serviceability
  • User Data Services API
  • Unity Connection (voicemail)

Contact Center:

  • Finesse
  • Task Routing

Networking

  • Cisco DNA Center
  • Network Plug and Play
  • Python Network Automation
  • Standard Device Interfaces (YANG, NETCONF, RESTCONF)
  • IOS XE
  • IOS XR
  • NX-OS
  • SD-WAN
  • Software Defined Access
  • YANG Development Kit (YDK)

Internet of Things

  • IOx

Mobility

  • DNA Spaces