Smart Bonding

Welcome to the documentation of the Cisco Smart Bonding API - an easy way to connect an ITSM (Information Technology Service Management) system with Cisco's support ticketing system for the purpose of ticket synchronization.

View the self-onboarding and app documentation by following below links in accordance to your relationship with Cisco.

Cisco Partners Cisco Customers
Information about Smart Bonding and benefits General Overview for Partners General Overview for Customers
API Documentation to onboard any ITSM system Partner Self Onboarding Customer Self Onboarding
Documentation specifically for ServiceNow Partner ServiceNow App Customer ServiceNow App

If you need to reach Smart Bonding support, please create a TAC case with the Smart Bonding team. Refer to details on the linked pages how to create a support case for Partners or Customers)