Sample Finesse Code for Task Routing
The Finesse sample Task Management Gadget application allows agents to perform the following actions in individual non-voice Media Routing domains:
- Sign in and out.
- Change State.
- Handle Tasks.
The sample gadget also signals the Customer Context gadget to display a POD.
 Note | You cannot copy and paste this code to achieve a working application. It is only a guideline. |
For more information about how to use the APIs available for Task Routing, see the Cisco Finesse Web Services Developer Guide at https://developer.cisco.com/site/finesse/.
| Step 1 | Download the sample Task Management Gadget application (TaskManagementGadget-x.x.zip) from DevNet:https://developer.cisco.com/site/task-routing/. |
| Step 2 | Read the sample application's readme.txt file to complete the
prerequisites and use the sample application.
For more information about uploading third-party gadgets to
the Finesse server, see the "Third Party Gadgets" chapter in the Cisco Finesse
Web Services Developer Guide at
https://developer.cisco.com/site/finesse/.
For more information about adding third-party gadgets to the Finesse desktop, see the "Manage Third-Party Gadgets" chapter in the Cisco Finesse Administration Guide athttp://www.cisco.com/c/en/us/support/customer-collaboration/finesse/tsd-products-support-series-home.html |