What can you do with Enterprise Chat and Email APIs?
Interaction REST APIs
  • Build mobile apps and modern web applications
  • Integrate ECE platform with other applications
Web Services API for Chat
  • Enable or disable chat button based upon amount of time customer may have to wait for agent
  • Write new custom surveys fo chat sessions to capture additional information
Data Adapter
  • Access data from external sources for better routing decisions and reporting
  • Use data from external sources for replies to customers