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/docs/enterprise-chat-and-email
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Enterprise Chat and Email
Enterprise Chat and Email provides agents a blended experience with multichannel customer engagement across email, chat and phone interaction channels.
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Learn more
/docs/enterprise-chat-and-email
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What can you do with Enterprise Chat and Email APIs?
Interaction REST APIs
Build mobile apps and modern web applications
Integrate ECE platform with other applications
Web Services API for Chat
Enable or disable chat button based upon amount of time customer may have to wait for agent
Write new custom surveys fo chat sessions to capture additional information
Data Adapter
Access data from external sources for better routing decisions and reporting
Use data from external sources for replies to customers
Questions? We are here to help.
Bring your questions to the Enterprise Chat and Email team! Ask an expert for help!
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Get help!
mailto:ask-ece-dev@external.cisco.com
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