What can a developer do with Finesse APIs?
REST APIs
  • Build an agent desktop that provides a customized agent experience
  • Integrate contact center capabilities into an existing application
Learn more
JavaScript Library
  • Build gadgets for the Finesse Agent Desktop to bridge feature gaps
  • Integrate existing webpages and applications into the Finesse Agent Desktop
Learn more
Find sample gadgets
Learning Sample Gadget
Demonstrates how to use the User and Dialog objects as well as perform operations such as change User state, place a call, and using a Dialog's CallVariable for a screenpop in an iframe.
Embedded WebApp Sample Gadget
Demonstrates how to display a webpage in a gadget.
Screenpop Sample Gadget
Demonstrates how to create a screenpop into a webpage from data in a CallVariable associated with an inbound call.
External REST API Sample Gadget
Demonstrates how to call an external REST API using gadgets.io.makeRequest() in a gadget.
Update Call Variable Data Sample Gadget
Demonstrates how to use the Finesse API to update call variable data.
Webex Announcements Sample Gadget
Demonstrates how to integrate Cisco Webex APIs in a gadget.
View all

Test your code in a Finesse Sandbox

The Finesse Sandboxes are a Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The Finesse Sandboxes provides a developer with an environment to design, develop and test custom Finesse gadgets as well as applications using the Finesse RESTful APIs.View all
Packaged Contact Center Enterprise 12.6(1) Sandbox (with Finesse)
Try out the Cisco Packaged Contact Center Enterprise Sandbox. Use it to try out the Finesse agent and supervisor desktop, make Finesse REST API calls, or even develop a Finesse custom gadget.
Reserve it now

Questions? We are here to help.

Developer Support
GET SUPPORT NOW
Developer Support
Login to Cisco DevNet to purchase a developer support ticket for one-on-one assistance from a Cisco engineer.
Finesse Community
JOIN THE DISCUSSION
Finesse Community
Bring your questions to the Finesse community! Engage, collaborate and share with your fellow experts in the developer forum.