What is Packaged CCE API?
Packaged CCE has a new user interface for day to day management of agents, skills, etc. This interface is REST API driven and these configuration APIs can be used for integration into 3rd party applications. Various Contact Center Enterprise objects can be managed using these APIs for the Packaged CCE deployment. These include, but not limited to, the following
Agent related elements, such as:- Agents
- Teams
- Skill Groups
- Attributes
- Dialed Numbers
- Call Types
- Expanded Call Variables
- Deployment Type
- Deployment Capacity
- Agents and their Skills, Attributes, and Teams
- Dialed Numbers and their associated Call Type