How to obtain Event Log Traces

The Event log is used by Windows applications to report errors and warnings. The Miu reports serious failures to the Event log, for example, "Component Miu: thread had a failure on port in AvWav."

To Obtain an Event Log Trace

Step 1 On the Windows Start menu, click Programs > Administrative Tools > Event Viewer.

Step 2 In the Tree pane, click Application Log.

Step 3 Look for failure messages in the Application log. These can include errors from the Miu or AvWav, as well as errors from other Cisco Unity components or Exchange errors.

Step 4 If failure messages are present in the Application log, in the Tree pane, click Application Log. Then, on the Action menu, click Save Log File As.

Step 5 In the Save as Type field, click CSV, then click Save. Do not save the raw Event log data in a *.evt file.