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Ramp up with Cisco Unified CCX in no time with our quick start guide. We'll have you up-to-speed on everything you need to know to integrate your product with Unified CCX Configuration APIs.

Technical Overview of UCCXAPI

Not sure if Unified CCX Configuration API is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and the requirements for deployment.

The Cisco Unified Contact Center Express Application programming Interface (UCCXAPI) provides for Cisco partners to integrate provisioning applications similar to what is provided by the Unified CCX Application Administration interface for Unified CCX for configuration of inbound and outbound applications. Cisco Unified CCX exposes sophisticated control of the contact center application management via its Configuration REST APIs. These APIs allow access to configuration of parameters like Application, Contact Service Queue (Voice & Web Chat), Data Source (EDBS), Media Termination Dialog Group, HTTP Trigger, Resource (Agent) & Team, Skill, Resource Group among others.

Review the Developer Guide

The Developer Guide contains the full definition of the UCCX Configuration API.

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Learn more about the Unified Contact Center Express product.

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Documentation Table of Contents

UCCX Developer Guide, Release 11.5(1).pdf
  • 10 Aug 2016: UCCX Contact Center Express Developer guide, Release 11.5(1)
UCCX Developer Guide, Release 11.0(1).pdf
  • 10 Sep 2015: UCCX Contact Center Express Developer guide, Release 11.0(1)
UCCX Developer Guide, Release 10.6(1).pdf
  • 18 Dec 2014: UCCX Contact Center Express Developer guide, Release 10.6(1)
UCCX Developer Guide, Release 10.5.pdf
  • 11 Jun 2014: UCCX Contact Center Express Developer guide, Release 10.5

Code All Code
  • 12 Feb 2013: sample code to use the UCCX REST administration apis
  • 4 Feb 2013:
application zip...
  • 4 Feb 2013: application.wadl in zip file


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