Developer Support

API Updates

For the most recent news and announcements of the Email Threat Defense API, please read the ETD API Release Notes. This is your primary source for official updates and any important information regarding the ETD API. For technical changes, refer to the API Changelog.

Technical Assistance

If the API is not working as expected, open a Cisco Technical Assistance Center (TAC) case via Cisco Support Case Manager.

To contact TAC, use the following options:

• Cisco Support Case Manager
• Cisco Worldwide Support Contacts
• Webex: tac.connect@webex.bot
• First Time? Start here

Before you contact TAC, gather the following information, if possible:

• History of the problem.
• Troubleshooting performed.
• Serial numbers of effected assets and network devices.
• Software and hardware versions.
• Your organization ID (shown in the top right next to the profile icon).

Also, indicate the severity of your problem:

• Severity 1: An existing system is down.
• Severity 2: An existing system is severely degraded.
• Severity 3: Performance is degraded/ New deployment.
• Severity 4: Customer requires information or questions.

Consulting

For consulting, contact a Cisco Developer Partner or your Cisco Sales Team for professional service options.