Troubleshooting

While using the Message Search API, you may find some issues or error codes. This section will help you identify those issues and easily solve them.

1. Status 400 with the response "Bad Request": You are using an invalid JWT token. Please create new client credentials and generate a new JWT token.
2. Status 401 with the response "Message": "Token expired, generate new token to proceed" : Your JWT token has expired. Please create a new one.
3. Status 400 with the response "Invalid daterange": the date-time interval you are using in your query exceeds the allowed 32 days. Please adjust and perform the query again.
4. Status 400 with the response "Unable to deserialize request body": Please make sure you are using the correct values and format in your request body.
5. Status 429 with the response "Limit exceeded": Your daily quota for the API has exceeded. Please reach out to our support team to request an increase.
6. Status 403 with the response "Forbidden": Your API request header does not contain 'x-api-key'
7. Status 502 with the response "The server generated a response that exceeds the limit. Please reduce the page size or time range"