Get Started with Cisco GED-188

Ramp up with Cisco GED-188 in no time with our quick start guide. In a few easy steps, we'll have you up-to-speed on everything you need to know to develop applications for CTI Server.

Technical Overview of Cisco GED-188

Not sure Cisco GED-188 is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.

The Computer Telephony Integration Server (CTI Server) provides a socket level interface for integrating CTI Applications to Cisco Unified ICM and Contact Center Enterprise/Hosted. This interface is called the CTI Server Protocol (GED-188). The CTI Server makes call data available to applications in real-time. To accomplish this task, the CTI Server process responds to requests from clients and originates unsolicited messages. All messages share a common message header and use the same set of data types.

Although CTI Server provides a great deal of call event detail, be aware that the events reported and details provided with each call event vary depending upon the type of ACD involved and possibly the specific software version or other options configured.

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