Get Started with Cisco CTIOS

Ramp up with Cisco CTIOS in no time with our quick start guide. In a few easy steps, we'll have you up-to-speed on everything you need to know to develop CTIOS applications.

Technical Overview of Cisco CTIOS

Not sure Cisco CTIOS is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.

The Computer Telephony Integration Object Server (CTIOS) is Cisco's next generation customer contact integration platform. CTIOS combines a powerful, feature-rich server and an object-oriented software development toolkit to enable rapid development and deployment of complex CTI applications in Java, .NET, COM or C++. Together with the Cisco CTI Server Interface, CTIOS and Client Interface Library (CIL) create a high performance, scalable, fault-tolerant three-tiered CTI architecture.

In addition to the CILs provided as a toolkit for the CTIOS , Cisco Advanced Services offers a WebServices interface to CTIOS. The CTIOS Web Service provides a SOAP XML web method call interface to the CTIOS Server. It's use will require the customer or partner to develop an application that implements the CTIOS Web Service WSDL. This can be done with just about any programming language available which supports HTTP and SOAP XML constructs.

Information about the Advanced Services' CTIOS Web Service is available in this Tech Center.

CTIOS itself provides for:

  • Rapid integration
  • Complex solutions made simple
  • Centralized Configuration
  • Fault tolerant

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This guide includes installation and configuration instructions, plus developer success stories.


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Documentation Table of Contents

CTI OS Developer Guide for Cisco ICM 12.6(1).pdf
  • 14 May 2021: CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1)

CTI OS Developer Guide for Cisco ICM 12.5(1).pdf
  • 17 February 2020: CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1)

CTI OS Developer Guide for Cisco ICM 12.0(1).pdf
  • 7 March 2019: CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1)

Code All Code

  • 10 Jan 2011: Example of using a Not Ready reason code when...


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