Documentation
Download a Sample App
Example of VB CTIOS COM Softphone Sample application. This is supported with ICM and CTIOS 12.0(1)
Click here to
download
Developer Guides

- 14 May 2021: CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1)

CTI OS Developer Guide for Cisco ICM 12.5(1).pdf
- 17 February 2020: CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1)

- 7 March 2019: CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1)

- 24 Aug 2017: CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 11.6(1)

- 26 Aug 2015: CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 11.0(1)

- 17 Jun 2014: CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1)

- 30 Aug 2012: CTI OS Developer's Guide Release 8.5(3)

- 17 Aug 2012: CTI OS Developer Guide for Cisco Unified Contact Center Enterprise Release 9.0(1)

- 28 Feb 2011:
Developer Guides - Old

- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)

- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)

- 30 Aug 2012: CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)

- 30 Aug 2012: Release 7.2(1) CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions

- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 8.5(2)

- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 8.0(1)
Sample Code

- 11 Jan 2019: Example of VB CTIOS COM Softphone Sample application. This is supported with ICM and CTIOS 12.0(1)
Web Services API

- 26 Aug 2009: CTIOS Web Service