Documentation
CTI OS Developer Guide for ICM Release 12.6.
Download a Sample App
Example of VB CTIOS COM Softphone Sample application. This is supported with ICM and CTIOS 12.0(1)
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Developer Guides
CTI OS Developer Guide for Cisco ICM 12.6(1).pdf
- 14 May 2021: CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1)
CTI OS Developer Guide for Cisco ICM 12.5(1).pdf
- 17 February 2020: CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1)
CTI OS Developer Guide for Cisco ICM 12.0(1).pdf
- 7 March 2019: CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1)
CTI OS Developer Guide for Cisco UCCE/ICM/Hosted Release 11.6(1).pdf
- 24 Aug 2017: CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 11.6(1)
CTI OS Developer Guide for Cisco UCCE/ICM/Hosted Release 11.0(1).pdf
- 26 Aug 2015: CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 11.0(1)
CTI OS Developer Guide for Cisco UCCE/ICM/Hosted Release 10.0(1).pdf
- 17 Jun 2014: CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1)
CTI OS Developers Guide Release 8.5(3).pdf
- 30 Aug 2012: CTI OS Developer's Guide Release 8.5(3)
CTI OS Developer Guide for Cisco UCCE Release 9.0(1).pdf
- 17 Aug 2012: CTI OS Developer Guide for Cisco Unified Contact Center Enterprise Release 9.0(1)
Multiline Support in UCCE 8.0.docx
- 28 Feb 2011:
Developer Guides - Old
Release 7.0(0) CTI OS Developer Guide Release 7.0(0).pdf- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
Release 7.1(1) CTI OS Developers Guide.pdf- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Release 7.5(1) CTI OS Developers Guide.pdf
- 30 Aug 2012: CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
Release 7.2(1) CTI OS Developers Guide.pdf- 30 Aug 2012: Release 7.2(1) CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
CTI OS Developers Guide Release 8.5(2).pdf
- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 8.5(2)
CTI OS Developers Guide Release 8.0(1).pdf- 30 Aug 2012: CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 8.0(1)
Sample Code
VB CTIOS COM Softphone Sample application
- 11 Jan 2019: Example of VB CTIOS COM Softphone Sample application. This is supported with ICM and CTIOS 12.0(1)
Web Services API
CTIOS Web Service.pdf
- 26 Aug 2009: CTIOS Web Service