Context Service Use Case Projects

These sample projects demonstrate using Context Service to create a better customer experience. Each use case project requires minimal configuration and is intended to showcase an end-to-end experience.

UCCE Projects

Personalized IVR Experience

This CVP Call Studio project uses Context Service to create a personalized customer experience in an IVR call flow. This project demonstrates greeting a customer by name, routing repeat callers, and altering the IVR call flow based on information stored in Context Service. For more information, see the Personalized IVR Experience documentation.

You can download this project from the DevNet CVP sample code repository.

Customer Omnichannel Journey History for Agents

This CVP Call Studio project uses Context Service to show agents the customer's journey across diverse applications. For more information, see the Customer Omnichannel Journey History for Agents documentation

You can download this project from the DevNet CVP sample code repository.