Introduction to Cisco Support APIs
What are the Cisco Support APIs?
The Cisco Support APIs remove barriers to enterprise automation and can help end users shorten sales cycles and reduce operating expenses. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business.
The beauty of this approach is in its flexibility. Specifically, the Support APIs leverage Cisco's strength in delivering rich knowledge while providing options to customers and partners as to how they want to consume it. In addition, the Cisco Support API foundation provides the reference for future customer-facing and partner-facing web services and applications that will enable customers and partners to more effectively support Cisco products, networks and applications within their own business processes and systems.
All Support APIs are based on REST patterns with JSON as the data format.
Cisco Support APIs portfolio
Automated Software Distribution
The Automated Software Distribution service provides software information and download URLs to assist you in upgrading your device/application to the latest version. You can find software images, verify MD5 checksum values, and electronically sign EULA and K9 agreements - all critical activities when upgrading.
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The Bug API service provides access to Cisco defects (bugs) information. Customers and partners can request bug information for either specific bugs or lookup list of bugs at a product level. Bug API also allows lookup of bugs using keywords of interest.
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The Case API service provides access to Cisco Support Case information. Using the Case API, customers and partners can request case information for either specific support cases or at an aggregate level (i.e. user, contract or customer level) using a variety of input parameters. For more information visit Support Case Manager.
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The End of Life (EoX) service provides access to Cisco EoX product data. Customers and partners can request Cisco EoX product information for both hardware and software using a variety of input parameters. For more information on Cisco EOX products and the EOX lifecycle, see Cisco End-of-Life Policy.
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The Product Information API service provides access to Cisco product information associated with device serial numbers or product ids.
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The Serial Number to Information (SN2INFO) API service provides access to Cisco information associated with device serial numbers. Customers and partners can request orderable product identifier (PID), item description, warranty information and coverage status for set of serial numbers at a time.
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The Service Order Return (RMA) API service provides access to Return Material Authorization (RMA) information. Customers and partners can request returns information for either specific returns or at an aggregate level (i.e. user level) using a variety of input parameters. For more information visit Service Order RMA Tool.
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The Software Suggestion API service provides access to Cisco suggested software based on stability, longevity, adoption rate and other factors for a growing list of Cisco products. Customers and partners can access Cisco suggested and other available software based on their product, feature upgrade needs and hardware configuration. For more information visit Software Research tool.