webdialer-docs

FAC and CMC support

Web Dialer supports Forced Authorization Codes (FAC) and Client Matter Codes (CMC) in two ways:

  • By performing the HTML or SOAP dial request specifying only the destination number, then manually entering the FAC or CMC code via the phone keypad once the call is started

  • By providing the destination number + FAC + CMC code in the dial request.

    For example, if destination Number = 5555, FAC = 111, and CMC = 222, the user can make a call by providing:

    • 5555111# (FAC only)
    • 5555222# (CMC only)
    • 5555111222# (Both FAC and CMC)

    Note: the # is optional

If the user does not provide any FAC/CMC code or provides an invalid code, the call itself will fail; however the HTML/SOAP interfaces will return a success response.

See more about the FAC/CMC features and configuration in the UC Manager Features and services Guide.

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