HTML Interface

The WebDialer HTML interface is intended for use by browser-based applications, and provides a basic user interface where the user can interact with Cisco Unified CM to authenticate, select the device/line with which to make a call, and launch/end a call using their chosen device.

The WebDialer HTML UI is typically accessed by launching a browser pop-up window with the WebDialer HTML service URL (HTTP GET), or by submitting an HTML form (HTTP POST).

WebDialer stores a cookie in the browser which persists the user credentials and device/line preference, so that the user does not need to provide/select them for subsequent make call requests.

makeCall

Place a call.

Note: WebDialer does not support SIP URI dialing.

Navigate the browser or pop-up window to the WebDialer HTML service URL, providing the query string parameter below. The URL should point to a CUCM node running the WebDialer service.

Single cluster URL: https://[cucm]:8443/webdialer/Webdialer

Multi cluster URL: https://[cucm]:8443/webdialer/WebdialerRedirector

HTTP method: GET

Example

Copyhttps://cucm_host/webdialer/Webdialer?destination=1002

makeCallProxy

Place a call on behalf of an end-user, providing an application-user's username/password for authentication (e.g. via hidden fields in a form.)

Note: WebDialer does not support SIP URI dialing.

Navigate the browser or pop-up window to the WebDialer HTML service URL, providing the query string parameters below. The URL should point to a CUCM node running the WebDialer service.

Single cluster URL: https://[cucm]:8443/webdialer/Webdialer

Multi cluster URL: https://[cucm]:8443/webdialer/WebdialerRedirector

HTTP method: GET

Example

Copyhttps://cucm_host/webdialer/Webdialer?destination=1002&uid=testEndUser&appid=testAppUser&pwd=password