This application is provided for free, with the goal of providing a convenient way to integrate with the ServiceNow platform.
It is not supported through the traditional Meraki Support services, other than validating the expected behavior of the related APIs. That being said, please reach out to your sales rep or consulting engineer if you suspect there is an issue with the integration as well as reaching out to your ServiceNow support contact.
Troubleshooting
Available as of v1.3
The Debugging menu within the app provides various logs and shortcuts to help with troubleshooting.
Error on Import
The following errors are the result of a failed API response. This could be due to the API key not having Organization Read-only permissions.
Error in MerakiGetOrganization - orgStream: API Key missing access to organizations: 000_bogus_org_id_000org.mozilla.javascript.JavaScriptException: java.lang.RuntimeException: com.glide.transform.transformer.exceptions.InvalidPathException: Could not find path in stream: $.*org.mozilla.javascript.JavaScriptException: java.lang.RuntimeException: com.glide.transform.transformer.exceptions.InvalidStructureException: JsonStreamParser[0]: JSON must be an object or an array: '<'
Solution
- Verify user / API key permissions
- Test each of the API calls used for this application to determine which one is failing
- See How it works for details
Unable to receive Alert
To quickly test the various Alerts, use the Postman Collection to simulate webhook payloads.
Update the {{webhook-url}} with your alert service URL provided via the guided setup.
- See How it works for details
Uninstall
To remove the application from your instance, please follow the official ServiceNow Documentation