Cisco Collaboration Application APIs in HCS

Many of the HCS collaboration applications provide APIs that developers
can use to extend the collaboration services offered in HCS. You can find documentation, and sample code on the dedicated tech center for each API. Some of the most commonly used APIs are listed below.

Cisco Unified Communications Manager

• Provisioning
  • Administrative XML (AXL)
  • Extension Mobility

• Call Control and Device Monitoring
  • JTAPI
  • TAPI
  • Routing Rules

• Serviceability
  • Serviceability

Cisco IM & Presence

• Cisco AJAX XMPP Library (CAXL)
• IM & Presence APIs
• Complete list of Cisco Unified Presence APIs

Cisco Unity Connection

• Cisco Unity Connection Provisioning Interface (CUPI)
• Cisco Unity Connection Messaging Interface (CUMI)
• Cisco Unity Connection Telephony Interface (CUTI)
• Cisco Unity Connection Notification Interface (CUNI)

Cisco Contact Center

• Desktop, Reporting and Recording
  • Cisco Finesse
  • Cisco Unified Intelligence Center
• Routing
  • Customer Voice Portal
  • Contact Center Enterprise
• Legacy APIs
  • Computer Telephony Integration Object Server (CTIOS) Toolkit
  • CTI Server Protocol (GED-188)

• Complete list of Community For Hosted Collaboration Solutions For Contact Center

 

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