Control Center and Control Center Extended Getting Started

The Control Center service is included in the installation of Cisco Unified Communications Manager (Cisco Unified CM) software. The minimum requirement for using and testing Control Center service is a Cisco Unified CM infrastructure or the Dedicated Lab in the Cisco Sandbox .

The Control Center and Control Center Extended services are included in the installation of Cisco Unified Communications Manager (Unified CM) software.

Services Activation

Activation of Cisco Unified Serviceability services is handled through Cisco Unified CM Administration.

1. From the Cisco Unified CM Administration window, select Cisco Unified Serviceability. Then click Go.


The Cisco Unified Serviceability window is displayed.


2. Enter Username and Password, and select Login. The Cisco Unified Serviceability interface is displayed.

3. To display the current status of Cisco Unified Serviceability services, and activate or deactivate the services, select Tools > Service Activation to display the Activation Status of services.

The following example shows the Activation Status of services:


4. Services are grouped by Control Center - Feature Services and Control Center - Network Services.

5. Select Tools > Control Center - Feature Services and Tools > Control Center - Network Services to view the Status and Activation Status of a service.

The hierarchy of services’ status is:

1. Activation Status with the values activated or deactivated
2. Status with the values started or not running

For example, from Control Center - Feature Services



and Control Center - Network Services


6. Control Center - Feature Services and Control Center - Network Services provide an interface to control the services.



To activate and configure a service on all the nodes in an environment with a cluster of nodes, review Cluster service activation recommendations.

Application User Configuration

All Serviceability APIs use HTTP 1.0 Basic access authentication which requires username and password credentials. Create an application user in Cisco Unified CM, then use those credentials to authenticate the RisPort requests.

For configuring an application user, refer to Application User Setup.

Application users are assigned to Access Control Groups. An application user can be assigned to:

• An existing group
• A newly configured group

Assigning a User to an Existing Group

To assign an application user to an existing group, select the Standard CCM Server Monitoring group. This is the default group.

Roles are assigned to groups, and users in that group are assigned roles belonging to that group. For example, Standard CCM Server Monitoring group has the three roles assigned to it. This image shows the user being associated to the group which contains those roles.

Assigning a User to a New Group

To create a new group, refer to Access Control Group Setup. Then verify the roles for that new group include at least the Standard CCM Admin Users and Standard SERVICEABILITY roles.