Test your code in a PCCE Sandbox
Task Routing Sandbox is the Cisco cloud service provided to help customers, partners, and developers quickly integrate their solutions with a number of Cisco technologies. The Task Routing Sandbox provides a developer with an environment to design, develop and test using the Task Routing RESTful APIs.View all
The PCCE sandbox has been preconfigured for you to jump into using Task Routing! Use it to try out various Task Routing REST APIs via SocialMiner and Finesse. There is even a Task Routing Finesse sample gadget and a SocialMiner form to send tasks!
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Explore Task Routing components
Customer Collaboration Platform
Customer Collaboration Platform provides the ability to submit multichannel tasks to Contact Center Enterprise and poll the status of individual tasks.
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Finesse
Finesse provides the ability to manage agent states for individual multichannel media and the ability handle the multichannel tasks just like how it can handle voice calls..
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Questions? We are here to help.
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