Open a Developer Support Case

For development issues and questions that cannot be addressed through the forum, you can open a case with Cisco's Developer Support team.

For Solution Partner Program partners, this service is included in your Solution Partner Program memberships. You can also purchase tickets as needed basis directly from the site.

To help resolve your case quickly, please provide the following information when opening a developer support case:

• General description of the problem
• Is the problem reproducible or intermittent?
• Observed vs. expected API behavior
• Exact version of CUCM
• Example or request and response related to the issue
• Detailed SOAP API logs (How to gather SOAP API logs)
• Timestamp that issue occurs in the logs