| July 22, 2022 |
1.0 |
Initial release |
| April 19, 2023 |
1.1 |
Adding detail around TSP Codes and Cisco abilities to auto-generate them. Updated Field Mapping Sheet for Download. |
| June 15, 2023 |
1.2 |
Expanding the page to include all information regarding the Smart Bonding ServiceNow App including ServiceNow Installation guide, Troubleshooting/Support section for ServiceNow, and Overview information
Added Attachment information |
| June 26, 2023 |
1.2.1 |
Clarified Attachment information and added section for testing attachments with Postman |
| August 4, 2023 |
1.2.3 |
Updated ServiceNow App Installation to include updates for App release 2.0.2 |
| August 30, 2023 |
1.2.4 |
Updated Field Mapping and Closure Codes with new default closure codes |
| July 3, 2024 |
1.3 |
Updated Getting Started with ServiceNow App Installation with app changes. Added AutoRCA. Updated Authentication to Okta token endpoints. |
| February 12, 2025 |
1.3.1 |
Updated AutoRCA with additional details on accepted file types and requirements. |