B2B
Business to Business. Smart Bonding is considered a B2B solution connecting Cisco customers and partners to Cisco.
ITSM
Information Technology Service Management provides IT services to organizations. ITSM Tools are used to track and coordinate resolution of Issue Tickets.
SCM
Support Case Manager lets you view and update your Cisco support cases – and create support
cases for issues covered under the terms of your Cisco support contract(s) – all from one location.
TAC
Cisco's Technical Assistance Center is staffed by Cisco professionals certified in a broad range of Cisco products and technologies and service provider architectures.