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  3. Task Routing
Task Routing
  • Overview
    • Task Routing Overview
    • Getting Started
  • Tools
    • Setup and Configuration
      • Task Routing Setup and Configuration
      • Enabling Multichannel
      • Configuring Non Voice Media Channels
      • Adding Queues to Media Channels
      • Adding Agents to MultiChannel Queues
      • Creating Script Selector
      • Registering and Enabling Context Service
      • Customer Collaboration Platform Application for Task Requests
      • Finesse Application for Agent and Dialog Management
      • Finesse Desktop Gadget
      • Appendix
      • Sample Finesse Code for Task Routing
    • Reporting
  • Guides
    • Task Routing Developer Guide
      • Task Routing API Details
      • Task Routing Rest APIs
      • Task Creation APIs
        • Task
          • Task Submission API Commands
            • POST
            • GET (Create Task Request)
            • GET
            • DELETE
          • Task Submission API Parameters
          • HTTP Responses
          • Task Resubmission API Commands
            • PUT
          • Task Resubmission API Parameters
          • Task Closure API Commands
            • PUT
      • Task Management APIs
        • Task Routing APIs
          • Media
            • Media APIs
              • Media - Sign in
              • Media - Change State or Sign Out
              • Media - Change Agent State with Reason Code
              • Media - Change Agent to Routable/Not Routable
              • Media - Get Media
              • Media - Get List
            • Agent States for Nonvoice Media
            • Media API Parameters
            • Media API Errors
          • Dialog APIs for Nonvoice Tasks
          • User APIs for Nonvoice Tasks
      • Value of other associated APIs and Development Means
  • Developer Resources
    • Sandbox
  • Community and Support
    • Developer Support

Task Creation APIs

  • Task


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