|
title
|
The name
of the task request.
|
Required
for POST and GET (create).
|
|
name
|
The
person who generated the task request.
|
Required
for POST and GET (create).
The
name is limited to a maximum of 100 characters. A newline (\n) is not allowed
in name.
|
|
description
|
An
optional description to accompany the task request.
|
|
|
scriptSelector
|
The dialed number or script selector that is used to route the request to an agent.
|
Obtain the script selector
from the CCE configuration.
The
string identifier is limited to a maximum of 32 characters.
|
requeueOnRecovery
|
Indicates if the task will be requeued or discarded when Customer Collaboration Platform recovers after a failure event.
|
Boolean. Defaults to false.
|
|
tags
|
One or
more tags or keywords associated with the task request.
| Note
|
A
maximum of 20 tags are allowed on a social contact.
|
|
When using GET to create a task contact, use the parameter "tags"
in the query string.
|
|
variables
|
A set of
custom name and value pairs.
|
When
using GET to create a task request, pass the variables as query
parameters and start with "variable_".
You can specify the pre-defined variables "mediaType" and "podRefURL" for a task request. These are used for Context Service.
|
|
status
|
The
status of a task request.
|
|
|
estimatedWaitTime
|
An
estimate of the amount of time (in seconds) until an agent is
available to handle the task.
|
Returned in the XML success response.
If
CCE does not have enough data to calculate estimatedWaitTime, the API returns a
value of -1.
|
taskId
|
The unique ID that is assigned by Unified CCE for a task request.
|
Returned in the XML success response.
|
agentId
|
The ID of the agent who is assigned by Unified CCE for a task request.
|
Returned in the XML success response.
|