Working with Cisco Packaged Contact Center Enterprise APIs

Cisco Packaged Contact Center Enterprise (Packaged CCE) uses REST-based API functions accessed over HTTP. Each API Operation is mapped to an HTTP method. For more information, see API Operations.

This document explains the operations and parameters for each configurable item in Packaged CCE.

For more information on managing the system, see the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html.

To review examples on how to interact with the Unified Config and Outbound REST web services in Java, see the CCE Config Sample REST Toolkit at https://developer.cisco.com/site/packaged-contact-center/documentation/.