Configuration Rules

These rules show the potential configuration errors and warnings for all of the machines, ESX hosts, and Gateways. Each section has a rule table that applies to all machines listed in that category, as well as a rule table for each type of machine in that category.

CCE Machines

These rules show the potential configuration errors and warnings for CCE machines (Unified CCE Rogger, Unified CCE PG, Unified CCE PG on Remote Data Center, Unified CCE AW-HDS-DDS, Unified CCE External HDS).

Rules for All CCE Machines (Unified CCE Rogger, Unified CCE PG, Unified CCE PG on Remote Data Center, Unified CCE AW-HDS-DDS, Unified CCE External HDS)
Rule	Description
TRACE_LEVEL_NORMAL	The trace level must be set to normal to ensure performance.
CAN_RESOLVE_ADDRESS_TO_FQDN	The machine address must be resolvable to a fully qualified domain name (FQDN).

Unified CCE Rogger Rules
Rule	Description
LOGGER_INSTALLED	The logger service must be installed.
LOGGER_AUTOMATIC	The logger service startup type must be set to automatic.
NO_EXTRA_SERVICES_INSTALLED_ROGGER	Only required services can be installed.
ROUTER_INSTALLED	The router service must be installed.
ROUTER_AUTOMATIC	The router service startup type must be set to automatic.
ROUTER_APPGW_MUST_BE_ENABLED	Application Gateway must be enabled on the router using Unified CCE Web Setup.

Unified CCE PG Rules
Rule	Description
CTI_SVR_INSTALLED	The CTI Server service must be installed.
CTI_SVR_AUTOMATIC	The CTI server service startup type must be set to automatic.
DIALER_INSTALLED	If installed, the dialer service must be installed on both sides.
DIALER_AUTOMATIC	If installed, the dialer service startup type must be set to automatic.
DIALER_INSTALLED_OUTBOUND_ENABLED	The dialer services must be installed when outbound is enabled.
MR_PG_MR_PIM_CONFIGURED_FOR_MULTICHANNEL _MACHINES	A Media Routing Peripheral must be configured in Peripheral Gateway Setup for each multichannel machine in the solution inventory. Multichannel machine types include: EXTERNAL_SOCIAL_MINER EXTERNAL_ECE EXTERNAL_THIRD_PARTY_MULTICHANNEL
MR_PG_APPLICATION_SERVER_HOSTNAME _NO_DUPLICATES	Application Server Host Name for each peripheral must be unique.
MR_PG_MULTICHANNEL_APPLICATION_SERVER _HOSTNAME_BOTH_SIDES_MATCH	Application Server Host Name for Media Routing Peripheral Multichannel must be the same on both sides.
MR_PG_MULTICHANNEL2_APPLICATION_SERVER _HOSTNAME_BOTH_SIDES_MATCH	Application Server Host Name for Media Routing Peripheral Multichannel2 must be the same on both sides.
MR_PG_MULTICHANNEL3_APPLICATION_SERVER _HOSTNAME_BOTH_SIDES_MATCH	Application Server Host Name for Media Routing Peripheral Multichannel3 must be the same on both sides.
MR_PG_MULTICHANNEL_APPLICATION_SERVERS _HOSTNAME_FOUND_IN_INVENTORY	Application Server Host Names used in Peripheral Gateway Setup for all multichannel peripherals must be created as external machines in the solution inventory. The machine type must be one of the following: EXTERNAL_SOCIAL_MINER ) EXTERNAL_ECE EXTERNAL_THIRD_PARTY_MULTICHANNEL
MR_PG_MR_PIM_COUNT	The number of media routing PG MR_PIM processes (mr_pim.exe) on Side A and Side B must match. Valid if 0 to 4 MR_PIMS are enabled.
MR_PG_INSTALLED	The Media Routing PG service must be installed.
MR_PG_AUTOMATIC	The Media Routing PG service must be set to automatic.
NO_EXTRA_SERVICES_INSTALLED_PG	Only required and optional services can be installed (extra services such as an additional PG or CTI Server are not permitted).
UCM_PG_APPUSER_BOTH_SIDES_MATCH	The Communications Manager PIM application user configured on Side A must be identical to the user configured on Side B.
UCM_PG_APPUSER_FOUND_ON_CUCM	The Communications Manager PIM application user must be configured on the Communications Manager as an application user.
UCM_PG_JTAPI_MATCHES_CM_SUB	The Communications Manager PIM service address configured in PG Setup must match the Communications Manager Subscriber address on the same side.
UCM_PG_JTAPI_CLIENT_VERSION _MATCH_UCM	The JTAPI Client version installed must match the JTAPI Client version available on Unified Call Manager.
UCM_PG_INSTALLED	The UCM PG service must be installed.
UCM_PG_AUTOMATIC	The UCM PG service startup type must be set to automatic.
VRU_PG_INSTALLED	The VRU PG service must be installed.
VRU_PG_AUTOMATIC	The VRU PG service startup type must be set to automatic.

Unified CCE PG on Remote Data Center Rules
Rule	Description
When you configure Agent PG
CTI_SVR_INSTALLED	The CTI Server service must be installed.
CTI_SVR_AUTOMATIC	The CTI server service startup type must be set to automatic.
DIALER_INSTALLED	If installed, the dialer service must be installed on both sides.
DIALER_AUTOMATIC	If installed, the dialer service startup type must be set to automatic.
UCM_PG_INSTALLED	The UCM PG service must be installed.
UCM_PG_AUTOMATIC	The UCM PG service startup type must be set to automatic.
UCM_PG_JTAPI_MATCHES_CM_SUB	The Communications Manager PIM service address configured in PG Setup must match the Communications Manager Subscriber address on the same side.
When you configure MR PG
MR_PG_INSTALLED	The Media Routing PG service must be installed.
MR_PG_AUTOMATIC	The Media Routing PG service must be set to automatic.
When you configure VRU PG
VRU_PG_INSTALLED	The VRU PG service must be installed.
VRU_PG_AUTOMATIC	The VRU PG service startup type must be set to automatic.
When you configure any type of PG
NO_EXTRA_SERVICES_INSTALLED_PG	Only required and optional services can be installed (extra services such as an additional PG or CTI Server are not permitted).

Unified CCE AW-HDS-DDS Rules
Rule	Description
SSO_COMPONENT_STATUS_MATCHES_GLOBAL	The global SSO status must be the same as component SSO status.
SSO_VALID_IDS_REFERENCE	If single sign-on is enabled, this machine must be associated with a valid Cisco Identity Service.
DISTRIBUTOR_CONAPI_MUST_BE_DISABLED	Configuration Management Service (CMS) Node and Agent Re-skilling Web Tool must be disabled using Unified CCE Web Setup.
DISTRIBUTOR_INSTALLED	The distributor service must be installed.
DISTRIBUTOR_AUTOMATIC	The distributor service startup type must be set to automatic.
NO_EXTRA_SERVICES_INSTALLED_AW	Only required services can be installed.
TASK_ROUTING_APP_PATHS_EXIST	Each Peripheral Gateway with a Communications Manager PIM must have an associated Task Routing Application Path.

Unified CCE External HDS Rules
Rule	Description
SSO_COMPONENT_STATUS_MATCHES_GLOBAL	The global SSO status must be the same as component SSO status.
SSO_VALID_IDS_REFERENCE	If single sign-on is enabled, this machine must be associated with a valid Cisco Identity Service.
DISTRIBUTOR_CONAPI_MUST_BE_DISABLED	Configuration Management Service (CMS) Node and Agent Re-skilling Web Tool must be disabled using Unified CCE Web Setup.
TASK_ROUTING_APP_PATHS_EXIST	Each Peripheral Gateway with a Communications Manager PIM must have an associated Task Routing Application Path.

Gateways

These rules show the potential configuration errors and warnings for gateways.

Gateway Rules
Rule	Description
GW_CODEC	The dial peers for each CVP call server on each gateway are configured with the supported codec: voice-class codec #num dial-peer voice #num voip (codec ).The supported voice codecs are g711alaw, g711ulaw, g729r8, mp4a-latm and g722-64 for the above four dial peers to CVP call servers (if the dial peers are configured on the voice gateway). The supported video codec is h264. The dial peer is identified via "session target ipaddress xxxxx". The IP address must point to the IP address of CVP call server.
GW_SIP_PROTOCOL	The dial peers for each CVP call server on each gateway must be configured with the supported session protocol, sipv2.

CUIC-LD-IdS Machines

These rules show the potential configuration errors and warnings for CUIC-LD-IdS machines.

Rules for all CUIC-LD-IdS Machines
Rule	Description
SSO_COMPONENT_STATUS_MATCHES_GLOBAL	The global SSO status must be the same as component SSO status.
SSO_VALID_IDS_REFERENCE	If single sign-on is enabled, this machine must be associated with a valid Cisco Identity Service.
CAN_RESOLVE_ADDRESS_TO_FQDN	The machine address must be resolvable to an FQDN.

Rules for the CUIC-LD-IdS Publisher
Rule	Description
CUIC_REALTIME_DS_CORRECT_HOST	The realtime datasource must be configured with the correct hosts: either the Side A and B Unified CCE AW-HDS-DDS Servers, or, if used, the External HDS.
CUIC_HISTORICAL_DS_CORRECT_HOST	The historical datasource must be configured with the correct hosts: either the Side A and B Unified CCE AW-HDS-DDS Servers, or, if used, the External HDS.

Finesse Machines

These rules show the potential configuration errors and warnings for Finesse machines.

Rules for All Finesse Machines
Rule	Description
SSO_COMPONENT_STATUS_MATCHES_GLOBAL	The global SSO status must be the same as the component SSO status.
SSO_VALID_IDS_REFERENCE	If single sign-on is enabled, this machine must be associated with a valid Cisco Identity Service.
CAN_RESOLVE_ADDRESS_TO_FQDN	The machine address must be resolvable to an FQDN.

Unified CVP Machines

These rules show the potential configuration errors and warnings for CVP machines.

Rules for All Unified CVP Machines (Unified CVP and Unified CVP Reporting)
Rule	Description
TRACE_LEVEL_NORMAL	The trace level must be set to normal to ensure performance.
CAN_RESOLVE_ADDRESS_TO_FQDN	The machine address must be resolvable to an FQDN.

Unified CVP Rules
Rule	Description
CVP_CUCM_SIP_SERVER_GROUPS_MATCH _CUCM_FQDN	The CVP SIP Server Group names that contain Communication Manager addresses must match the Communication Manager Cluster Fully Qualified Domain Name.
CVP_CUCM_SIP_SERVER_GROUPS_ONLY _CONTAIN_CUCM_HOSTS	The CVP SIP Server Groups that contain Communication Manager addresses cannot contain non-Communication Manager addresses (which include Communication Manager hosts that are not part of the inventory).
CVP_RING_TONE_DN_PATTERN	The Ring Tone Dialed Number configured on the CVP Call Server should match the pattern 91*.
CVP_ERROR_LABEL_DN_PATTERN	The Error Tone Dialed Number configured on the CVP Call Server should match the pattern 92*.

Unified CM Machines

These rules show the potential configuration errors and warnings for Unified CM machines.

Rules for All Unified CM Machines (Unified CM Publisher, Unified CM Subscriber)
Rule	Description
TRACE_LEVEL_NORMAL	The trace level must be set to normal to ensure performance.
CAN_RESOLVE_ADDRESS_TO_FQDN	The machine address must be resolvable to an FQDN.

Unified CM Publisher Rules
Rule	Description
CUCM_FQDN_DEFINED	The Communication Manager Cluster Fully Qualified Domain Name must be defined.
CVP_SERVER_MUST_HAVE_A_CM_SIP_TRUNK	Each CVP Server must be referenced by at least one Communications Manager SIP Trunk destination.

ESX Hosts

These rules show the potential configuration errors and warnings for ESX hosts.

Rules for All ESX Hosts
Rule	Description
VMHOST_ESXI_VERSION_MATCH	Side A and Side B VM Hosts must be on the same ESXi version.
VM_DATASTORE	Virtual machines must be deployed on the correct datastore.

SocialMiner

These rules show the potential configuration errors and warnings for SocialMiner machines.

SocialMiner Rules
Rule	Description
SOCIAL_MINER_MR_ENABLED	Multichannel routing must be enabled on SocialMiner.
CAN_RESOLVE_ADDRESS_TO_FQDN	The machine address must be resolvable to an FQDN.

Cloud Connect Machines

These rules show the potential configuration errors and warnings for Cloud Connect machines.

Cloud Connect Rules
Rule	Description
CLOUD_CONNECT_REGISTRATION_STATUS	Shows the Registration Status of Cloud Service.
CLOUD_CONNECT_ WXM_SURVEY_MISSING	Shows the Call Type survey status which does not exist in Webex Experience.
CLOUD_CONNECT_ WXM_SURVEY_WRONG_MULTICHANNEL	Shows the status of the Call Types with deferred surveys which are configured in Media Routing Dialled Numbers.
CLOUD_CONNECT_ WXM_SURVEY_WRONG_CHANNEL	Shows the survey status of Webex Experience with unsupported channels.