System Validation Rules

ECC_VARIABLES_CTI_SIZE

ECC Variables: Total bytes required for enabled variables in CTI Server must not exceed 2500 per call (2000 bytes for values and 500 bytes for variable names).

CMS_NODE_DISABLED

CMS Node: Configuration Management Service (CMS) Node and Agent Re-skilling Web Tool must be disabled using Unified CCE Web Setup.

ENTERPRISE_SERVICE_COUNT

Enterprise Services: No Enterprise Services may be configured.

PCCE_MR_PIM_COUNT

Peripheral: Exactly 4 Media Routing Peripherals must be configured on each Media Routing PG. This rule counts the quantity that are not compliant.

DESK_SETTING_WITH_RING_NO_ANSWER _SET_COUNT

Agent Desk Settings: Ring No Answer Timer must not be set.

ENT_SG_COUNT

Skill Groups: No Enterprise Skill Groups may be configured.

ENT_SG_MEMBER_COUNT

Skill Groups: No Enterprise Skill Group Members may be configured.

ENT_ROUTE_COUNT

Enterprise Routes: No Enterprise Routes may be configured.

ENT_ROUTE_MEMBER_COUNT

Enterprise Routes: No Enterprise Route Members may be configured.

PCCE_CUCM_PG_COUNT

Peripheral Gateway: There must be at least 1 Unified CM Peripheral Gateway configured but no more than 11.

VRU_PG_COUNT

Peripheral Gateway: There must be at least 1 VRU Peripheral Gateway configured but no more than 11.

MR_PG_COUNT

Peripheral Gateway: There must be at least one Media Routing Peripheral Gateway configured but no more than 11.

MULTICHANNEL_COUNT

Peripheral: Exactly 1 MR PIM must be configured with the Enterprise Name of Multichannel.

OUTBOUND_COUNT

Peripheral: Exactly 1 MR PIM must be configured with the Enterprise Name of Outbound.

UNSUPPORTED_PG_COUNT

Peripheral Gateway: Only PGs with CUCM, MediaRouting, and VRU client types are supported. This rule counts the quantity that are not compliant.

SERVICE_MEMBER_COUNT

Service Members: No Service Members may be configured.

TYPE10_NETWORK_VRU_COUNT

VRU: Exactly 1 Type 10 Network VRU must be configured in the Network VRU Explorer.

TYPE10_NETWORK_VRU_MAP_COUNT

Peripheral Gateway: All VRU Peripherals must be configured on a VRU PG and associated with the Type 10 Network VRU. This rule counts the quantity that are not compliant.

UCM_PIM_COUNT

Peripheral: Exactly 1 Unified CM Peripheral must be configured on each Unified CM PG in the Peripheral Explorer tool.

VRU_PIM_COUNT

Peripheral: Exactly 2 VRU Peripherals must be configured on each VRU PG.

NOT_SKILL_GROUP_ROUTE_NAME_COUNT

Skill Groups: All Skill Group records must have a corresponding Route record with the same Enterprise Name as the Skill Group record.

ECC_VARIABLES_ENABLED_COUNT

ECC Variables: ECC variables must be enabled in the System Information tool.

SERVICE_COUNT

Services: No Services may be configured.

TRANSLATION_ROUTE_COUNT

Translation Routes: No Translation Routes may be configured.

NIC_COUNT

NICs: No NICs may be configured.

MRD_COUNT

Max Media Routing Domains: The maximum number of Media Routing Domains is 20.

MEDIA_CLASS_COUNT

Max Media Classes: The maximum number of Media Classes is 10.

NOT_PARTITIONED_COUNT

Partitioning: Partitioning must be disabled in the System Information tool.

NON_NULL_SERVICE_LEVEL_COUNT

Service Level Threshold: The default service level must not be set in the Peripheral Explorer tool. The default is set in the System Information tool.

DEVICE_TARGET_COUNT

Device Targets: No Device Targets can be configured.

CVP_LABEL_COUNT

VRU: Each VRU PIM in the PG Explorer tool must have exactly 1 label with a length of 10 digits. This rule counts the number of VRU PIMs that are not compliant.

CUCM_LABEL_COUNT

CUCM Routing Label: Each Unified CM Peripheral in the PG Explorer tool must have exactly 1 label with length of 10 digits. This rule counts the number of Unified CM Peripherals that are not compliant.

CORRELATION_ID_RANGE_COUNT

Correlation ID: The minimum and maximum correlation number in the VRU section of the System Information tool must be 1001 and 9999 respectively.

NULL_FEATURE_SET_ID_COUNT

Feature Control Set: The Feature Control Set in the Customer Definition of the ICM Instance Explorer must set to NONE.

ECC_FOR_CVP_COUNT

ECC Variables: Exactly 9 Expanded Call Variables are required for CVP.

NETWORK_VRU_SCRIPT_COUNT

VRU: There must be a Network VRU Script with the Enterprise Name of VXML_Server and the Script Name of GS,Server,V configured in the Network VRU Script tool.

DEFAULT_DESK_SETTING_COUNT

Agent Desk Settings: Default_Agent_Desk_Setting must be set as the default Agent Desk Settings for the CUCM PIM in the PG Explorer tool.

PCCE_APP_INSTANCE_MULTICHANNEL _COUNT

Multichannel Application Instance: An Application Instance must be defined for Multichannel.

TYPE2_NETWORK_VRU_COUNT

VRU: Exactly one Type 2 Network VRU must be configured in the Network VRU Explorer tool.

PCCE_TYPE2_NETWORK_VRU_MAP_COUNT

Peripheral: Each MR PIM must be associated with the Type 2 Network VRU in the PG Explorer tool. This rule counts the quantity that are not compliant.

DIALED_NUMBER_EXTERNAL_VOICE_COUNT

Dialed Numbers: For each External Voice Dialed Numbers, there must be exactly 2 Dialed Number records for each Dialed Number String, with one for each VRU PIM.

DIALED_NUMBER_MAP_COUNT

Dialed Numbers: All Dialed Number records must not have an associated Region, ANI, and must have a maximum of 1 Call Type associated in the Call Type Map.

AGENT_REAL_TIME_ENABLED_COUNT

Peripheral: Agent Reporting must be enabled on the Unified CM Peripheral in the PG Explorer tool.

CUSTOMER_DEFINITION_COUNT

Customer Definition: Exactly 1 Customer Definition must be configured in the ICM Instance Explorer.

CUSTOMER_DEFINITION_HAS_TYPE10 _NETWORK_VRU

Customer Definition: Exactly 1 Customer Definition must have a Type 10 Network VRU selected in the ICM Instance Explorer.

DIALED_NUMBERS_REQUIRE _CUSTOMER_DEFINITION

Dialed Numbers: No Dialed Number records can have the Customer set to None.

SCRIPT_VERSIONS_TO_RETAIN

Script Versions to Retain: The number of script versions to retain must be between 1 and 100, inclusively.

NON_CUSTOM_APP_GATEWAY_COUNT

Application Gateway: No Application Gateways with application gateway type other than Custom Gateway may be configured.

DATABASE_LOOKUP_COUNT

Database Lookups: No Database Lookups may be configured.

SCRIPT_VERSIONS_ALLOWED

Max Script Versions: The maximum number of script versions allowed is 100 (minimum is 1).

OEM_CP_MATCHES_DB_COLLATION

The system locale must be compatible with the database collation. The valid pairs are: cp437 / iso_1 (US English) and cp850 / iso_1 (Other Latin derivatives). All other valid pairs must be identical strings: cp936 / cp936 (Chinese), cp866/cp866 (Russian), cp 932/cp932 (Japanese), and so on. For more information, see the Collation and Locale Settings for Localization section in the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide in the https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html.

AGENT_TARGETING_RULE

Each Unified CM Peripheral must have exactly one agent targeting rule defined in CCE. This rule counts the quantity that are not compliant.