Config API

Control Hub API is a proxy to Control Hub CMS service to fetch Contact Center AI configuration.

URL

https://<server>/unifiedconfig/config/contactcenterai/config

Operations

get: Returns Contact Center AI config corresponding to <id> using the URL

https://<server>/unifiedconfig/config/contactcenterai/config/<id>.
list: Retrieves list of Contact Center AI configs.

Example Get Response

 <ccaiconfig>
<conversationProfileId>sdfsd78bmplj89</conversationProfileId>
<defaultVirtualAgent>false</defaultVirtualAgent>
<connectorId>XK123UIU6887787JLK</connectorId>
<defaultAnswers>true</defaultAnswers>
<name>CCAIConfig2</name>
<description>Sample CCAI Config2</description>
<id>AXQlSeOzECsy_j49EVRz</id>
<type>Cisco</type>
<orgId>6d9069aa-76ce-45d6-a799-d38e60e92788</orgId>
</ccaiconfig>

Example List Response

 <ccaiconfigs>
<ccaiconfig>
<conversationProfileId>sdfsd78bmplj89</conversationProfileId>
<defaultVirtualAgent>false</defaultVirtualAgent>
<connectorId>XK123UIU6887787JLK</connectorId>
<defaultAnswers>true</defaultAnswers>
<name>CCAIConfig2</name>
<description>Sample CCAI Config2</description>
<id>AXQlSeOzECsy_j49EVRz</id>
<type>Cisco</type>
<orgId>6d9069aa-76ce-45d6-a799-d38e60e92788</orgId>
</ccaiconfig>
<ccaiconfig>
<conversationProfileId>asdf8768mnnb89</conversationProfileId>
<defaultVirtualAgent>true</defaultVirtualAgent>
<connectorId>XK123UIU6123567JLK</connectorId>
<defaultAnswers>false</defaultAnswers>
<name>CCAIConfig3</name>
<description>Sample CCAI Config3</description>
<id>AXQlSjp5ECsy_j49EVSp3</id>
<type>Google</type>
<orgId>6d9069aa-76ce-45d6-a799-d38e60e92788</orgId>
</ccaiconfig>
<ccaiconfig>
<conversationProfileId>qwewq556sad8asd</conversationProfileId>
<defaultVirtualAgent>false</defaultVirtualAgent>
<connectorId>XK123UIU6778787JLK</connectorId>
<defaultAnswers>false</defaultAnswers>
<name>CCAIConfig</name>
<description>Sample CCAI Config</description>
<id>AXQlSmksECsy_j49EVSs</id>
<type>Google</type>
<orgId>6d9069aa-76ce-45d6-a799-d38e60e92788</orgId>
</ccaiconfig>
</ccaiconfigs>