Global Config API

Use the Contact Center AI (CCAI) Global Config API to retrieve the global configuration for AI services. This API is available for administrators only when Cloud Connect is added in the inventory and is registered.

URL

Operations

  • get: returns the global CCAI configuration.

    https://<server>/unifiedconfig/config/contactcenterai/globalconfig

  • post: syncs the default global configurations with the latest available from the control hub.

    https://<server>/unifiedconfig/config/contactcenterai/globalconfig/sync

Parameters

  • name: Configuration Name.

  • value: Configuration Value.

  • status: Indicates if the values are in sync with Control Hub.

  • lastSyncTime:Time when config data was last synced with Control Hub

Example Get Response

Code Snippet
Copy<globalConfigDetail>
    <globalConfigs>
        <globalConfig>
            <name>CCAI.GlobalConfigId</name>
            <value>AXgB4em4bwWpdn7vJcLC</value>
        </globalConfig>
        <globalConfig>
            <name>CCAI.GlobalConfigName</name>
            <value>SS5T1</value>
        </globalConfig>
    </globalConfigs>
    <lastSyncTime>2021-03-05T16:07:43.497+05:30</lastSyncTime>
    <status>IN_SYNC</status>
</globalConfigDetail>