Create Do Not Call List

When creating a Do_Not_Call list file, format it correctly using the following instructions.

Procedure

Step 1

Using a text editor, create a text file that contains all the do-not-call phone numbers.

Step 2

Enter a phone number for each Do Not Call entry on a new line.

Step 3

Observe the following characteristics for each Do Not Call entry:

  • Each phone number can be a maximum of 20 characters long.

  • The Do Not Call table can support up to 60 million entries, but note that the information is stored in memory in the Campaign Manager process.

Step 4

Save the text file to the local server.

The following is an example of a Do_Not_Call list:

2225554444

2225556666

2225559999

To add a customer to this list, import a Do Not Call list.

To save file path of Do Not Call list import file:

  1. In Unified CCE Administration, choose Organization > Campaigns to open the Campaigns page.

  2. Click the Do Not Call - Settings link.

    The Do Not Call - Settings pop-up window appears.

  3. In the File Path with Name field, you must enter the DNC list import file path on the logger or the path accessible from the logger.

  4. Click Save.

    The solution import the DNC phone numbers to Do_Not_Call table in BA database. The name of DNC list import file is renamed after the successful import.

    Note

    On the Campaigns page, you can save only one DNC list import file path at a time.

    The campaign validates that a number in the dialing list is not in the Do Not Call list before sending it to a dialer. The solution checks the list at the last minute before placing the call. You can update a Do Not Call list while a campaign is running.

The Campaign Manager reads from the Do_Not_Call table. Dialing List entries are marked as Do Not Call entries only when the Campaign Manager fetches the Dialing List entry and only when there is an exact, digit-for-digit match. This allows Do Not Call imports to happen while a Campaign is running without rebuilding the Dialing List.

Note
If the Dialing List includes a base number plus extension, this entry must match a Do Not Call entry for that same base number and same extension. The dialer will not dial the extension.

When the Campaign Manager starts it automatically imports from the DoNotCall.restore file that is stored in the <drive>\icm\<instance>\la\bin directory. When reading Do Not Call import files, the Campaign Manager appends the data to the DoNotCall.restore file. This restore file allows recovery of Do Not Call records after the Campaign Manager stops unexpectedly or for planned maintenance, such as a Service Release installation.

The restore file can grow to approximately 1 GB if 60 million DNC records are imported, each having ten-digit numbers plus five-digit extensions. Sufficient disk space must be available on LoggerA to store the DoNotCall.restore file.

To edit the DNC phone numbers import file path:

  1. Click the Do Not Call - Settings link. The solution displays the existing file path of the DNC list import file in the File Path with Name field

  2. Enter the file path of the new or updated DNC list import file in the File Path with Name field.

  3. (Optional) Check the Delete existing "Do Not Call" Phone Numbers check box to delete the existing phone numbers from the Do_Not_Call table.

    If this check box is not selected, the existing DNC phone numbers are appended to the new or updated DNC phone numbers in the Do_Not_Call table.

  4. Click Save.

Note
To clear the Do Not Call list, import a blank file with the Overwrite table option enabled.