Add alerts
Add alerts for different topics or a gateway to notify GMM users about user actions and unexpected gateway and application events.
Alerts are logged in the system and can also be delivered by email ot text message. Alerts are sent as soon as the event occurs, or after a specified delay.
Note: To avoid excessive alert emails, carefully select alert topics and gateways. The current release will generate a maximum of 50 alert emails within a 24 hour period to avoid spamming users with too many messages.
- Go to Tools > Alerts.
- Click Add Alert.
- Complete the alert settings.
- Name—A meaningful name for the alert.
- Gateways—(Optional) The gateway(s) that will generate an alert. Click the entry field to select a group of gateways or search for a gateway. Click + to expand a group name and select a specific device.
- Alerts Delivery Format—Select Email and/or Text and enter a valid address or phone number to be notified when an alert occurs. Phone numbers should include a country code. Separate multiple entries with a comma (,).
- Send Alerts—Select an available option when the alert will be sent after the event occurs.
- Select the events that will trigger an alert, as described below. Use the search box to narrow the list.
- Click Save.
| Network Alerts |
Description |
| Site-to-Site VPN down |
If a site-to-site VPN tunnel is configured from the gateway to a Head End Router (HER) at your corporate network or data center, and that tunnel goes down, an alert is created. |
| WGB down |
The connection was lost between a gateway and the WiFi hotspot configured for the work group bridge (WGB). |
| Reboot Alerts |
Description |
| Reboot gateway initiated |
GMM was used to reboot a gateway. |
| Gateway Health |
Description |
| Gateway state down |
A gateway's state changed to "down", meaning that GMM has lost connectivity with the gateway. |
| Change template initiated |
A user assigned a gateway to a different template. |
| Edit template initiated |
A user modified an existing template configuration. |
| A new gateway claimed in the org |
A user claimed a new gateway for your organization. |
| A gateway deleted from the org |
A user deleted a gateway from your organization's configuration. |
| Grouping change |
A user changed a custom field value for a gateway. For example, the custom field value was changed from "red" to "blue". |
| App Management |
Description |
| App management state down |
GMM can no longer communicate with the gateway's app management interface. |
| Application Upload |
A user uploaded an application to GMM. |
| Application Delete |
A user deleted an application from GMM. |
| Application Install |
A user installed an application on a gateway. |
| Application Start |
A user started an application. |
| Application Stop |
A user stopped an application. |
| Application Edit Config |
A user changed an application's parameters. |
| Application Uninstall |
A user removed an application from a gateway. |
| Application Upgrade |
A user upgraded an application to a new version. |
| Cellular Activity |
Description |
| SIM card removed from a dual LTE |
A SIM card was physically removed from a dual-LTE gateway. |
| Geo Fencing |
Description |
| Gateway is outside geofence |
A gateway exited a geofence boundary. |
| Gateway is inside geofence |
A gateway entered a geofence boundary. |
View alerts
Previous alerts are displayed in the Logs tab.
- Go to Tools > Alerts.
- Click the Logs tab.
- Expand an alert entry to view details for that event.
- Scroll down to view additional alerts.
Tip: clicking the Settings tab to view the currently configured alerts.