Change Agent State

Use the User - Change agent state API to change the agent state to Ready.

This example uses the same agent information as the previous example.

Note	This example shows the URL field for a Unified CCE deployment. In a Unified CCX deployment, you must include the port number in the URL.

In Postman, enter the following string in the URL field:
```
https://finesse1.xyz.com/finesse/api/User/1234
```
Enter the agent's ID (1234) and password (1001) in the two User Auth fields directly under the URL field.
In the Content Type field, enter application/XML.
In the area under Content Options, enter the following:
```
<User>
 <state>READY</state>
</User>
```
(Optional) To add the requestId:
1. Click Headers.
2. In the Name field, enter requestId, and in the Value field, enter xyz.
3. Click Add/Change

Click PUT.

Postman returns the following response:

PUT on https://finesse1.xyz.com/finesse/api/User/1234
Status 202: Accepted

Finesse returns the following user notification:

<Update>
  <data>
    <user>
      <dialogs>/finesse/api/User/1234/Dialogs</dialogs>
      <extension>1001</extension>
      <firstName>John</firstName>
      <lastName>Smith</lastName>
      <loginId>1234</loginId>
      <loginName>jsmith</loginName>
      <roles>
        <role>Agent</role>
      </roles>
      <state>READY</state>
      <pendingState></pendingState>
      <settings>
        <wrapUpOnIncoming></wrapUpOnIncoming>
        <wrapUpOnOutgoing></wrapUpOnOutgoing>
      </settings>
      <stateChangeTime>2014-05-27T00:35:24.123Z</stateChangeTime> 
      <teamId>1</teamId>
      <teamName>Default</teamName>
      <uri>/finesse/api/User/1234</uri>
    </user>
  </data>
  <event>PUT</event>
  <requestId>xyz</requestId>
  <source>/finesse/api/User/1234</source>
</Update>